FAQ’s

What is encaustic art?
Encaustic comes from Greek (enkaustikos) which means ‘to burn in’. Encaustics uses pigmented beeswax as a painting medium. The encaustic paint is heated/melted with various tools and applied to various substrates. Tools are used to manipulate;and shape the wax, including: heat gun, encaustic ironencaustic stylusscribe tools,  Other media, such as pigment sticks, pan pastel and inks can be used in conjunction with encaustics.

How long does it take to ship my order?
Generally, we ship daily, Monday – Saturday and orders are processed and shipped within 24 business hours. Occasionally shipping may take longer due to high volume orders.

How do you ship my order?
Many orders are shipped via Australia Express Post. Larger or bulky orders may go by road.

Do you have a store or do you only offer online sales?
We are a family owed business with a retail store with all our encaustic products displayed. We share our store front with our other business Metropolitan Framing right in the Swan Valley.

Do you sell wholesale?
Our primary focus is retailing encaustic products in Australia, we do not offer wholesale prices, we do offer specials and discounts on bulk items. Please ask our staff for more details.

Is your site secure for payment?
There are many payment options available to you the customer, including PayPal, EFT, Cash and Credit Card. We also accept telephone orders and we have credit card facilities instore.

Out of stock items.
At Encaustic Australia, we make every effort to keep goods in stock, however we also run a retail store and items sometimes sell on the shop floor. Demands for some items are sometimes difficult to predict, however, we make every effort to restock items, some imported products may take longer to restock. Be sure to register online with our out of stock item, an email will be automatically sent to you once stocks return.

Prices.
All prices are listed GST INCLUSIVE and are subject to change without notice.

FREIGHT

We aim to keep our freight charges as low as possible. Charges start at $15.50 and much of our freight is shipped via Australia Express Post, larger or bulkier items will be shipped via Road Freight. We also welcome store picks for local residents.

If you wish to have your goods insured please contact us for a quote on shipping and insurance prior to ordering.

Generally, we ship daily, Monday – Saturday and orders are processed and shipped within 24 business hours. Occasionally shipping may take longer due to high volume orders.

Questions, please ask we are more than happy to help 08 9297 1049.

T & C’s

Shipping & Returns

Due to freight costs, we ONLY ship items within Australia.  Generally many items are shipped via Australia Express Post. Heavy products may be shipped by road. 

If you wish to have your goods insured please contact us for a quote on shipping and insurance prior to ordering.

Please contact us if you have a warranty claim or a return to discuss the process.

Privacy Statement 

Your personal information is stored and used by us for processing your order and will never be passed on to any third party.

Credit Card Customers – We do not store any credit card information on our system so you will need to provide payment information every time you place an order with us.

Conditions of Use

The content of this website is for your general information and use only. It is subject to change without notice.

Use of any information or materials from this website is entirely at your own risk.

It is your own responsibility to ensure that any products, information available through this website meet your specific requirements.

Illustrations and product images are FOR ILLUSTRATION PURPOSES ONLY. Please carefully read the descriptions for the items you wish to purchase PRIOR to ordering.